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- VIRTUAL DBA SERVICE PROACTIVELY MONITORS SQL SERVER DATABASES
- Lack of OUtages and Increased Efficiency
- Words of advice from COUNTRYWIDE
- JUST THE START OF A GREAT PARTNERSHIP
- About WARDY IT Solutions
A lunch-order application that continually crashed was just one issue that convinced food service distributor Countrywide they needed an IT partner with SQL Server experience who could help them manage the moving parts of their business quickly and efficiently. This included monitoring orders, stock levels, invoices and compliance. They found the perfect solution in the shape of WARDY IT Solutions’ Virtual DBA service which has helped Countrywide step up and gain control of their data, as well as deliver exceptional customer service to their clients.
Objective: Less downtime, more efficiency
As Australia’s largest food services distributor – with more than 115 distributors in its network – Countrywide needed their technology to work as rapidly, accurately and intuitively as today’s tech-savvy customers expect.
However, the customers and business groups that Countrywide were servicing – including bakeries, pubs, clubs, schools and aged care – noticed that their member-based apps were way too slow.
Additionally, the system didn’t have the reporting tools that distributors needed to be across everyday issues, and Countrywide’s business systems were managed by a combination of an in-house team, as well as a third-party hosting company.
When the lunch-order app Munch Monitor that allows schools to offer parents and students online canteen ordering, ‘kept crashing when orders were placed’, Countrywide’s IT Manager Ali Badr knew it was time to bring in external help.
“Our existing service provider was a third-party app provider team – skilled with apps, but not with SQL Server,” he says. “I could have looked into the SQL issues myself, but I was already time-poor dealing with other problems.”
Another third-party company Ali worked with; suggested WARDY IT Solutions might be able to help.
Ali was on the hunt for a company with SQL Server experience.